Privacy Policy for Entruck Booking Private Limited

Last Updated: July 22, 2025

Entruck Booking Private Limited ("we," "us," "our," or "the Company"), operating through our website www.entruck.in and our mobile application (collectively, the "Platform"), is committed to protecting the privacy of our users ("User," "you," "your").

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our Platform to connect with shippers ("Shippers") or transporters ("Transporters"). This Policy is an integral part of our Terms and Conditions. By accessing or using our Platform, you consent to the collection and use of your information as described in this Policy.

1. Information We Collect

We collect information to provide and improve our services, ensure security, and facilitate transactions. The types of information we collect are:

a) Information You Provide to Us:

  • Personal Identification Information: Name, email address, mobile number, physical address, and government-issued identification details (such as Aadhar, PAN card) for KYC verification.
  • Transporter-Specific Information: For Transporters, we collect vehicle registration certificates (RC), driving licenses, fitness certificates, permits, and other relevant documentation required to verify your eligibility to provide transport services.
  • Transactional Information: Details related to your bookings, including the nature of goods, pickup and delivery locations, listed prices, and payment history.
  • Communications: Any information you provide when you contact our customer support team via email at support@entruck.in, through in-app messaging, or other communication channels.

b) Information We Collect Automatically:

  • Location Information: When you use our mobile app, we collect precise real-time location data of the vehicle through GPS to track shipments, provide ETAs to Shippers, and verify delivery. This tracking is active only during a confirmed booking.
  • Device and Usage Information: We collect information about the device you use to access our Platform, including your IP address, operating system, browser type, device identifiers, and your activity on the Platform (pages viewed, features used, time spent).
  • Cookies and Similar Technologies: We use cookies, pixels, and similar technologies to recognize you, remember your preferences, and improve your experience on our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide and Manage Services: To create and manage your account, facilitate bookings, and enable communication between Shippers and Transporters.
  • Verification and Security: To verify your identity (KYC), prevent fraud, and ensure the safety and integrity of our Platform and its users.
  • Payment Processing: To process payments for bookings and disburse payments to Transporters.
  • Communication and Support: To send you service-related notifications (like booking confirmations and status updates), respond to your queries, and provide customer support.
  • Improvement and Development: To analyze usage trends, understand user needs, and improve the functionality, performance, and user experience of our Platform.
  • Legal Obligations: To comply with applicable laws, regulations, and legal processes, such as responding to requests from law enforcement or government authorities.
  • Marketing and Promotions: To send you promotional materials about new features or offers, from which you can opt-out at any time.

3. How We Share Your Information

Your privacy is important to us, and we do not sell your personal data. We may share your information in the following limited circumstances:

  • Between Shippers and Transporters: We share necessary information (like name, contact number, location, and vehicle details) between a Shipper and a Transporter once a booking is confirmed to enable the transportation service.
  • With Third-Party Service Providers: We may share information with trusted third-party vendors who perform services on our behalf, such as payment gateways, cloud hosting providers (e.g., AWS, Google Cloud), and analytics services. These providers are contractually obligated to protect your data and use it only for the purposes for which it was shared.
  • For Legal Reasons: We may disclose your information if required by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or prevent fraud.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4. Data Security

We implement robust technical and organizational security measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include data encryption, access controls, and regular security assessments. However, no system is 100% secure, and we cannot guarantee the absolute security of your information.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. We may also retain your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights and Choices

You have certain rights regarding your personal information:

  • Access and Correction: You can access and update your profile information through your account settings on the Platform.
  • Data Deletion: You may request the deletion of your account and personal data by contacting us at support@entruck.in. Please note that we may need to retain certain information for legal or legitimate business purposes.
  • Opt-Out of Marketing: You can unsubscribe from our promotional emails by following the instructions in those emails or by changing your notification settings in the app.

7. Children's Privacy

Our Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete it immediately.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on the Platform or by sending you an email. Your continued use of the Platform after such changes will constitute your consent to the updated policy.

9. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below. You may contact the Grievance Officer for any concerns or grievances regarding your data.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Entruck Booking Private Limited
[Your Registered Address]
Email: support@entruck.in